To be put on a wait/cancellation list, you must already have an appointment scheduled.
Anyone calling or emailing to see if there is an opening in my schedule without having an existing appointment scheduled will be asked to set up an appointment with my online concierge booking service. After creating your appointment, your name gets added in sequence after the last name already on the list.
If you choose not to make an upcoming appointment, you will not appear on the waitlist (I always have an active wait list). For the most part, my clients understand how busy I am and do their diligence by booking their session and patiently wait for their scheduled time.
I seldom get cancellations, when I do I go to the top of the waitlist and offer that person the time slot that just became available.
By using this system, I find it to be the fairest way for everyone.
Thank you for your understanding.